If you are unsure on how to order products please click here for a step by step guide
Our Terms and Conditions of sale are summarised below:
- General
- Use of this Site
- Interpretation
- Description of Goods/Warranty and Liability
- Product Images and Product Specifications
- Display and Typographical Errors
- Payment Method
- Availability of Goods
- Delivery
- Our Return Policy and Procedure
- Liability
- Force Majeure
- No Waiver
- Severability
General
These Terms and Conditions apply to all transactions made on this site. Please read them carefully. They do not affect your statutory rights.
Orders that are placed on this site indicates your acceptance to these terms and conditions. To order goods through this website you must be at least 18 years of age. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.
Following a review of our business regarding international deliveries, we are no do not accept and process orders for invoice or delivery outside of the UK.
No contract for the sale of Goods shall arise until we have dispatched the goods to you.
No contract exists between the Supplier (Booga Limited) until the Supplier (Booga Limited) has received payment in full (cleared funds or authorised payments have been taken). At this point the contract is created between the Supplier (Booga) and you (the Buyer).
We have the right to refuse at our discretion to supply any goods ordered by you.
Use of this Site [back to top]
Any information found on the Booga web site is intended for guidance only. The web site and the products described in it are subject to change without notice. Copyright in the web site, its design, layout, look, appearance and graphics remain our property. The contents of the web site may not be downloaded printed or copied for further commercial use in anyway whatsoever, but personal use may be permitted.
The Booga web site may contain links to other web sites. We accept no responsibility or liability for the content of web sites, which are not under our strict control. You are not permitted to create a link to this web site without our prior written consent. Should you wish to do so, please place your request to the our webmaster.
We do not guarantee that the Booga web site will be compatible with all hardware and software which may be used by visitors to the site. We only recommend that this site is best viewed at a resolution of 1024 x768 (on Internet Explorer V6 or greater) and that it is optimised for this setting, however it will display on a 800 x 600 screen or greater.
Interpretation [back to top]
"You" or "Customer" shall mean you, the user of the site, and "Your" shall be interpreted accordingly. " Booga " or "we" shall mean Booga Limited (Company No 4628338). "User" means a user of the Booga Site collectively and/or individually as the context admits. "Products or Product" means item or items available from the Booga site for general sale. "Website" means a site on the World Wide Web.
Description of Goods/Warranty and Liability [back to top]
We warrant that goods at the time of delivery will correspond to the description given by us. As all of the goods that we sell are of a technical nature it must be appreciated by you that it is not practical to publish detailed specifications for all of these goods. You should note that all images, descriptive matter, specifications and advertising is solely for the purpose of giving an approximate description of the goods. Detailed and more comprehensive information will be available from the original manufacturer's brochures and websites. If you buy goods from us which have no published technical specifications then it will be your responsibility to ensure that any such goods ordered are suitable for your intended purpose.
Full details are available from the original manufacturer’s brochures & websites.
Except where the Customer is dealing as a consumer (as defined in the Unfair Contract Terms Act 1977, section 12) all other warranties, conditions or terms relating to fitness for purpose, merchantability or conditions of the goods whether implied by Statute, Common Law or otherwise are excluded and the Customer warrants that the Customer is satisfied as to the Suitability of the Goods for the Customer's purpose Goods are not sold on a trial basis.
Product Images and Product Specifications [back to top]
Whilst we we make every effort to ensure all images and specifications are correct at the time of publication, they do vary. As such we can accept no responsibility for incorrect images/information.
Display and Typographical Errors [back to top]
In the unlikely event that any of our goods are listed at an incorrect price due to typographical error, error in pricing information from our suppliers or due to any omission on our behalf or for any other reason whatsoever, we shall have the right to refuse to accept any order from you or to cancel any order received from you based on the incorrect price whether or not the order has been accepted. In either event we reiterate that an order will only be accepted by us as a legally binding contract once the goods ordered by you have been dispatched to you by us.
Payment Method [back to top]
Our site is fully integrated to work with PayPal and as such you can be assured of the site security systems that are used to mitigate the risk of fraudulent transactions. We will only accept orders from UK residents for UK delivery and which are paid for by using either a UK credit card or a UK debit card. When completing your order you must fulfill and provide all the information required by our payment solution which is provided by PayPal. We will only begin to process your order once the transaction on your credit/debit card been properly authorised by your bank.
Availability of Goods [back to top]
All products are subject to availability and may be withdrawn at any time. However it is our policy to contact you if a product is out of stock and if you do not wish to proceed with the order or for any reason we cannot supply the product we will arrange for the order to be cancelled.
We offer an extended range of products which are obtained directly from our suppliers. These products are subject to suppliers’ stock availability and delivery dates made by the suppliers’ own delivery services. It is our policy to contact you to explain the stock and delivery situation with these products. Again if you do not wish to proceed with the order, we will arrange for it to be cancelled.
Stock status is clearly marked against each product listed.
Delivery [back to top]
We will make every effort to deliver goods within the delivery timescales indicated.. However delays will occasionally occur. We shall not be liable for any damage or loss (including consequential loss) occasioned to you or to any third party arising directly or indirectly out of any failure on our behalf to meet any estimated delivery date.
- Unless otherwise agreed we may deliver by installments and any delay, default or non-delivery in respect of any installment will not entitle you to cancel the remainder of your agreement with us.
- Should you fail to pay for any installment or delivery when due you hereby authorise us to withhold further deliveries to you and you shall also be liable for any costs incurred by the supplier relating to such goods which the supplier has had to withhold.
- We will only deliver the goods to the address stated and you should make all arrangements necessary to take delivery of the goods whenever they are tendered for delivery. All goods must be signed for by an adult aged 18 years or over on delivery.
Our Return Policy and Procedure [back to top]
Damaged in Transit
As internal damage cannot always be identified on delivery, the Customer must sign the drivers manifest as “unchecked”. Should any damage be identified on opening the package, Booga must be advised within 24 hours of the exact damage. It is imperative that the Customer does not dispose of any of the packaging, as this will be required to affect a claim against the carrier. The claim will be handled by Booga, and an arrangement will be made to collect the damaged goods and replacements will be sent.
We cannot accept any claims for damage if the above time scales are not followed.
Item Shortages
It is the Customers responsibility to sign for the correct number of packages that are delivered, the Customer is required to check that the number of packages delivered equal the number of packages on the delivery drivers manifest/consignment note. Any shortages must be noted on the drivers manifest and it is the Customers responsibility to thereafter notify us within 24 hours of delivery.
Should the Customer be missing an item but has signed for the correct number of packages. The Customer must notify us within 24 hours of delivery. The Customer will be requested to provide us with a copy of the invoice as well. The matter will be investigated and the Customer will be informed of the decision.
Incorrect Goods
It is the Customers responsibility to notify us of any incorrect goods supplied within 24 hours of delivery. This must be done via email using the following email address service@booga.co.uk. If the items are not as ordered, the Customer must not open the manufacturers packaging or use the item. The Customer will also be required to provide further information on what was received i.e. we may require the manufactures part codes and a full description of what has been received. Should there be any extenuating circumstances that has prohibited the Customer to remain within the specified time frame, resolution will be by mutual decision.
Non-Deliveries of Item(s)
We will not accept liability for goods lost in transit unless we are notified within 5 days from the expected delivery date. This will be the date advised on the Customers automated despatch note which is emailed to the Customer once the items have left our warehouse.
We shall accept no liability for shortages, non-deliveries, incorrect goods and goods damaged on delivery outside the reported timescales. Except when extenuating circumstances have prevented notification within the reported timescale. The extenuating circumstances must be by mutual agreement.
Item(s) no longer required (Not applicable for Faulty Goods)
If you are not totally satisfied with your purchase, you can return it within 7 days from receiving the goods for a refund provided it is in pristine condition in its original box and packaging (with any shrink-wrap and seals still intact).
The Customer will be responsible for the safe return of the goods. Goods must be returned “as new” or in the same condition that they were received in. There should be no damage, all parts, items should be returned, all packaging must be included and the manufacturer packaging must not be defaced in manner.
We cannot accept the return of opened software packages or consumable items (e.g. ink cartridges, paper), you will need to contact the manufacturer directly in these instances.
The Customer cannot return items that are not under the cover of a Return for Material Authorisation (RMA) number. The RMA request must be carried out by e-mailing the customer service team at service@booga.co.uk stating your order details and reason for return. Only once the RMA has been authorised, do we accept that the item(s) may be returned. The RMA number must be clearly marked on the outer packaging only and not on the manufacturer packaging. Any item returned not under the cover of an RMA number will be rejected and returned to you. We do not refund carriage charges applied to the initial order and neither do we pay for the cost of returning the items to us.
Only complete products will be accepted. Therefore ensure that all additional enclosures, such as manuals, free software, cables etc are all returned. Adequate packaging must be used to return the goods.
Adequate packaging constitutes that the item is wrapped securely and then placed inside a box in order for the item to return to us with no internal or external damage. Items that are not securely wrapped and received, will be returned in the same manner.
We reserve the right to reject and item(s) that do not meet the criteria laid out above.
A restocking fee of up to 25% of the original invoice value may be levied on item(s) returned after 7 days of the goods being delivered.
Faulty Goods
If you think that the product you have purchased is faulty or incompatible with your computer system we may refer you to the manufacturer, due to their extensive knowledge of their product. If the manufacturer agrees that the product is faulty, in most cases they will be able to authorise a replacement/repair of the product direct to you. This does not affect your statutory rights.
A restocking fee of up to 25% is charged on returns, which prove to be non-defective. It is therefore imperative that you have made contact with the manufacturer first. The restocking fee is non-negotiable. In all instances when contacting a Manufacturer you must retain the reference code that you are given.
Opened software shall not be accepted for credit or exchange. If any discs are found to be faulty you may be asked to contact the manufacturer directly.
Product Guarantees
All products supplied are covered by the terms and conditions of the Original Manufacturers Guarantee for a period of 12 months or longer if relevant, this is in addition to the consumer’s statutory rights.
Cancellation of Orders
Orders cancelled after dispatch of the goods will be subject to credit only once the items are returned to us and receipted back into our Warehouse. If the items are accepted, opened and used the Distance Selling Regulations will apply. In all instances, goods must be returned as new, with no blemish, defect or parts missing, neither must the outer manufacturer packaging show any damage or be defaced in anyway. Should the items/packaging show any damage or be incomplete and defaced in any manner a 25% fee will apply, this will automatically be deducted from the credit issued.
Liability [back to top]
Except as may be implied by law and except in the case of death or personal injury where the Customer is dealing as a consumer, in the event of any breach of these Terms and Conditions by us the remedies to you shall be limited to damages which shall in no circumstances exceed the price of the Goods and we shall under no circumstances be liable for any indirect, incidental or consequential damages
Force Majeure [back to top]
We will be released from our obligations under any agreement with you and we will not be under any liability whatsoever to you in the event that we are prevented or delayed from performing this agreement, (i.e. supplying or making delivery of any goods to you) in the event of national emergency or prohibitive Governmental regulation or by any reason or cause beyond our reasonable control.
No Waiver [back to top]
Our failure to insist upon strict performance of any provision of these Terms and Conditions shall not be deemed to be a waiver of our rights or remedies in respect of any present or future default of the Customer in performance or compliance with any of these Terms and Conditions.
Severability [back to top]
Any provision of these terms and conditions which is void or unenforceable will be severed from the rest, which will remain in full force and effect.
These Terms and Condition shall be construed in accordance with English Law.
Step by Step Guide [back to top]
Product Order Procedure
You may order products listed and made available on the Booga Site by purchasing online.
The Booga site allows you to place your order easily, safely and securely. All prices are in pounds sterling (£) and VAT and its current rate (17.5%) will be added to your order. A small delivery charge may also be incurred, this will be advised when you order goods. Our integrated shopping cart facility totals up the items as you buy them on the site. This keeps a running total of all the items you wish to purchase.
There are five stages:
1. Add a Product
When you find the item or items you wish to purchase simply enter the quantity you require in the box provided, (1 is default) then click on the 'Add to Cart' icon. These items will then accumulate in your shopping cart. If you order an item(s) that are not currently in stock we will contact you with an expected available date. However it should be noted that these dates will only be estimated and cannot be guaranteed.
2. Proceed to Checkout
Should you require further items repeat the above process with other products, until you are ready to purchase. During your browsing your running total is visible, when ready to proceed, simply click on the 'Your choice is completed - Order Now' button located in the screen.
3. Registered Users
If you have registered with us already, please enter your user name and password to be taken into the buy pages where you can confirm your address and payment details.
4. New Users (Not Registered)
You will need to create a user name (your e-mail address) and password, in order to purchase from us. This will allow you to visit again and not have to re-enter address details each time you wish to purchase from us. Once you have registered and provided a user name and password, we will send your confirmation details via email. You can proceed to the buy pages where you can confirm your address and add payment details.
5. Goods Despatched
When you have placed your order, and your online payment has shown cleared funds then your goods will be prepared and despatched. Standard delivery means that your item is usually despatched within 24hours and usually arrives with 3-4 days.
By Phone
Due to the nature of our online store, we are not able to accept orders by telephone. All orders are processed via the Booga site. If you are a company and wish to place an order with us, please register your company details online, but do make sure you enter the address of the card holder when you make a payment to us on the payment page.
Please note:
With ALL orders the following will be required:
- A valid e-mail address will be required so we may send you your order confirmation details.
- A daytime contact telephone number to help us contact you or can be used by the courier service
- Any special instructions, locations details, etc that may assist in delivery
Our office hours are Mon-Fri 9:00 to 17:00 (except Bank Holidays).
© Copyright 2005/2006 | All rights reserved | Booga Limited
